Order Fulfillment

Thank you for your support of Mata Traders and our fair trade mission. Mata strives to process your order within 3 business days, although it may take a little longer during high volume periods, such as sales. Our office and warehouse are open Monday-Friday. Orders placed after 12pm CT on Friday and over the weekend will be processed on Monday. Our office and warehouse are closed on all major US holidays, so orders placed on holidays will be processed the next business day. We accept Visa, MasterCard, Discover and American Express.


Illinois is an origin based state for sales tax purposes. Since Mata Traders’ fulfillment warehouse is located in Illinois, residents of Illinois are subject to a Cook County sales tax rate of 10.25% as a result of online purchases.

Domestic Shipping Information

Holiday Shipping:
Although shipping providers may have different deadlines for arrival before 12/25, our suggested dates to place your order are below. We do not guarantee arrival before 12/25, but believe these dates should allow for adequate time. 

Monday 12/12 - U.S. Standard Shipping
Friday 12/16 - Expedited Shipping 

The standard method of shipping purchases from Mata Traders is USPS First Class or Priority mail. Please allow 2-3 business days after your order ships for delivery to continental U.S. addresses. If you choose expedited shipping, we will mail your order as soon as possible using a shipping method with 1-2 days guaranteed transit. If you place your order after 12pm CT on Friday it will be processed the follow Monday, even for expedited expedited orders. For international shipping rates and options, please see below.

**Our warehouse will be closed 12/23/22-1/2/23. Any orders that are not received by 12pm CT on 12/22 will be shipped after we reopen on 1/3/23.**


Local Chicago Pickup

**The last Local pickup day for the 2022 Holiday season will be Tuesday, 12/20** Local Chicago pickup is also available for free! Select 'Pick Up' as your Delivery Method at checkout. When your order is ready you will be sent an email with details on pickup times at Mata Traders' Ravenswood headquarters located at 5112 N Ravenswood Ave, Chicago, IL 60640. Pickup hours are on Tuesday and Friday between 12-4pm. Upon arrival, follow instructions on the door sign and we'll bring out your order with a masked smile! 

Domestic Shipping Rates

Order Value Standard Expedited
Up to $50.00 $6.95 $13.50
$50.01 - $149.99 $8.95 $16.50
Over $150 Free $16.50

International Orders

We are currently offering international shipping to Canada only via Fedex Ground for $35, regardless of order size. Delivery typically takes 3-10 days to arrive once the order is shipped from our warehouse. Delays in customs can increase delivery times. Shipping includes tracking information. We are not able to offer expedited shipping options at this time.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. We are not responsible for any of these charges since they occur after the items are shipped from our warehouse as we are unable to predict which of these fees, if any, will be applied.

Questions or comments? Email or call 1-773-944-5418.