Shipping
Order Fulfillment
Thank you for your support of Mata Traders and our fair trade mission. Mata strives to process your order within 3 business days, although it may take a little longer during high volume periods, such as sales. Our office and warehouse are open Monday-Friday. Orders placed after 12pm CT on Friday and over the weekend will be processed on Monday, including Expedited Shipping orders. Our office and warehouse are closed on all major US holidays, so orders placed on holidays will be processed the next business day. We accept Visa, MasterCard, Discover and American Express.
Sales Tax
Illinois is an origin based state for sales tax purposes. Since Mata Traders’ fulfillment warehouse is located in Illinois, residents of Illinois are subject to a Cook County sales tax rate of 10.25% as a result of online purchases.
Domestic Shipping Information
Local Chicago Pickup
Local Chicago pickup is also available for free! Select 'Pick Up' as your Delivery Method at checkout. When your order is ready you will be sent an email with details on pickup times at Mata Traders' Ravenswood headquarters located at 5112 N Ravenswood Ave, Chicago, IL 60640. Pickup hours are on Tuesday and Friday between 12-4pm. Please ring the doorbell to be let in.
Regular Shipping + Signature Required
Customers who have had issues with packages not arriving at their address may prefer to choose the Regular Shipping + Signature Required option at checkout for an additional $5. We recommend this shipping method for anyone who is concerned about stolen packages.
Domestic Shipping Rates
| Order Value | Standard | Standard + Signature | Expedited |
| Up to $50.00 | $6.95 | $11.95 | $13.50 |
| $50.01 - 149.99 | $8.95 | $13.95 | $16.50 |
| Over $150 | Free | $5.00 | $16.50 |
International Orders
We offer international shipping to Canada, Europe, Australia, and New Zealand. Shipping, local taxes, and any applicable duties will be added to your order total at the time of checkout. Shipping will be calculated on your order based on the products in your cart and the shipping destination.
International orders are not eligible for free shipping on orders over $150; this is only available on domestic US orders at this time. Transit times do not include order processing times, which are generally 1-3 business days, but may increase during sales promotions, etc.
International shipping options are as follows. Transit times vary based on shipping destination; an estimate will be shown in your cart when you add your shipping address.
| Shipping Service | Transit Time | Includes Tracking |
| DHL eCommerce Parcel International Direct | 3-18+ days | Yes |
| DHL Express Worldwide | 1-6+ days | Yes |
If we do not ship to your country, please check out our store locator to see what international stores might carry Mata Traders. Additionally, even if there isn’t one near you, there might be one that offers shipping to your location.
Questions or comments? Email support@matatraders.com.